Prequalified or preapproved? Confusion online slows process in-store
A study finds consumers are hesitant to utilize online tools prior to entering the dealership. One possible cause?…
Fraud identity tool enforces in-store compliance processes
A new software tool that flags anything fishy in a loan application helps dealerships fight synthetic-identity fraud.
Chase Auto CEO says lender faces headwind from lost Mazda business
Mitigating the loss of its partnership with Mazda is a goal for Chase Auto in the coming…
RouteOne developing F&I menus dealers can send to customers
The products help fulfill a pledge RouteOne made when it acquired MaximTrak in 2016. At that time,…
Consumer protection activity is ramping up. Is your F&I office ready?
Dealers should keep an eye on regulatory activity at the state level regarding sensitive consumer data —…
Lexus, Mercedes-Benz and Ford lead in 2019 consumer lending satisfaction
With online transactions and paperless processes increasingly key to customer appeal, Ford’s captive ranked No. 1 in satisfaction…
Auto loan, lease originations grow in Q3
Loans to customers with subprime credit scores dropped noticeably, offset by an increase for customers at the…
New digital tool tracks auto interest rates, pricing
In jointly launching mGauge, Market Scan Information Systems and Experian believe wider access to vehicle pricing, interest…
Auto finance market healthy but under pressure
Lenders should use data to keep delinquencies down, TransUnion advises.
AutoNation, Sonic achieve new highs in F&I profits
As all six publics’ see their per-vehicle profits grow, AutoNation and Sonic set all-time quarterly record via divergent strategies.
