2019’s top F&I stories
Worries of an economic downturn, increasing used-vehicle sales and bad behavior in the F&I office were big…
‘Don’t be shy’ and other top tips of 2019
From making accuracy a priority to flipping the script, a sampling of some of the best F&I…
More borrowers see auto loan apps turned down, N.Y. Fed says
The Federal Reserve Bank of New York on Monday reported that rejection rates on vehicle financing are…
Vehicle selection paramount for affordability
With higher-than-ever transaction prices, stretching customer budgets isn’t likely to pay off. Instead, helping select more affordable…
Data dilemmas
It’s clear that data security is on the minds of both consumers and dealers. It’s less clear…
Canadian insurance group snags second U.S. F&I company
Pending regulatory approval in Canada and the U.S., Quebec City company iA Financial Group will take majority…
Independent dealers pinching used-car shoppers from franchises, Experian says
More shoppers with stellar credit ratings — enticed by growing supplies of late-model cars and light trucks,…
High interest rates fall from dealers’ worry list
Fewer dealers say they are worried about high interest rates in the latest Cox Automotive Dealer Sentiment…
In fraud fight, lenders go after dealerships
Auto lenders are taking an increasingly hard-nosed approach to identity theft fraud, and dealerships that don’t properly…
How to protect customers’ private data
Dealerships rely on their software providers to maintain cybersecurity but also need to train their people in…
